Privacy Policy

Effective Date: December 18, 2025

Charis Neurology LLC (“Charis Neurology,” “we,” “us,” or “our”) is committed to protecting the privacy of our patients, website visitors, and users of our services. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information obtained through our website, patient interactions, and communications, including text messaging (SMS).

Information We Collect

We may collect personal information, including but not limited to:

Name
Phone number
Email address
Mailing address
Appointment and scheduling information
Communication preferences
Information submitted through website forms, patient intake forms, scheduling systems, or direct communication with our office

We do not request or transmit sensitive medical information via SMS messaging.

How We Use Personal Information

We use personal information to:

Provide medical and administrative services
Schedule, confirm, and manage appointments
Communicate with patients regarding care coordination and office matters
Respond to inquiries and requests
Improve our website, services, and patient experience
Comply with legal, regulatory, and healthcare obligations

Personal information is used only for legitimate business and patient-care purposes.

Text Messaging (SMS) Communications

If you consent to receive SMS messages from Charis Neurology, we may use text messaging to communicate for non-marketing and transactional purposes, such as:

Appointment confirmations and reminders
Post-appointment follow-ups
General office communications
Requests for patient feedback related to care experience

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact our office directly.

Information Sharing

We do not sell or rent personal information.

SMS consent is not shared with third parties or affiliates.

We may share personal information only:

With authorized service providers who assist with operations and communications
As required for healthcare operations or care coordination
When required by law, regulation, or legal process

All service providers are required to maintain appropriate confidentiality and security measures.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or misuse.